NH DHHS launches new customer-centric website
Concord, NH – The New Hampshire Department of Health and Human Services (DHHS) is launching a redesigned website today. The website address, dhhs.nh.gov, will remain the same, but will include new customer-centric features designed to make it easy for visitors to find the information they need. The previous version of the DHHS website, which focused on the Department’s offices and divisions, expires after more than 10 years.
New site features include:
- A new search function, hosted at the top of every page. Easy-to-use search includes tags and categories, allowing visitors to find the most relevant information on the topics that interest them most. A “How can I help you” box displayed prominently on the homepage, with a list of many of our most requested topics to help people find the information they need with just one click.
- Drop-down menus containing popular programs and services, allowing users to quickly access these programs. This feature helps visitors find the right program or service even if they don’t know the exact name of the program or agency.
- New sections include Asking for Help, Doing Business with DHHS, and Reports, Regulations, and Statistics. These sections house some of the most popular resources for website visitors. The new approach makes it easy for visitors to find what they are looking for.
- Improved accessibility options include the ability to change text size, make the cursor larger, and change contrast, text spacing, and font.
The accessibility panel at the top of the page can be moved to where it makes the most sense for the visitor. The site can be translated into any language supported by Google Translate.
As part of the website redesign, the Department is also unveiling the first DHHS logo, which shows a person surrounded by the supports and services the Department provides to serve our customers and residents.
DHHS has worked hard to identify any broken links or issues created by the transition to the new site. Any problems or concerns regarding the website can be sent to the DHHS Web Team email at [email protected]
To learn more about the features of the new DHHS website and take a virtual tour, DHHS has created a video to introduce visitors to the new website.